Returns & Exchanges
At Woolly Clothing Co, we want you to love your merino wool gear, which is why we offer a 30-day return window for items in original, unwashed condition. We provide easy returns and exchanges to ensure you find the perfect fit for your active lifestyle.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack and Ship
Place your items in the original packaging if possible, attach the return label, and drop the package off at any authorized carrier location.
Receive Refund or Exchange
After our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing