Frequently Asked Questions
Everything you need to know about our premium wool essentials.
What makes Woolly merino wool different from traditional wool?
We use ultra-fine merino wool fibers that are significantly softer and thinner than traditional wool. This ensures a scratch-free experience, superior breathability, and natural odor resistance for all-day comfort.
How should I care for my Woolly garments?
Most of our items are machine washable. We recommend washing in cold water on a gentle cycle and laying flat to dry or tumble drying on low. Avoid bleach and fabric softeners to maintain fiber integrity.
How long does shipping take?
Standard domestic orders typically process within 1-2 business days and arrive within 3-7 business days. We offer expedited shipping options at checkout if you need your gear sooner.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges on all unwashed and unworn items. If you aren't satisfied with the fit or feel, simply visit our returns portal to start the process.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.
Are your products ethically sourced?
Absolutely. We are committed to sustainable practices and only source our wool from farms that follow strict animal welfare standards and non-mulesing practices.